With Shaper Pro Care, you’ll have access to our Hot Swap tool replacement service, reducing the possibility of project delays. If you experience a problem with your Origin and our support team is unable to resolve the issue in the field, the tool will be immediately exchanged for a replacement unit. All costs are covered by Shaper. Shaper Pro Care also includes live phone support which is available in English between the hours of 9.00 am – 5.00 pm Pacific Time (Monday – Friday).